FAQ

How do I brew pu-erh tea?

Rinse the leaves briefly with hot water and discard the rinse — this wakes the leaves and clears any dust from aging. Then steep in short, repeated infusions (10–20 seconds each) rather than one long steep. Good pu-erh can be steeped 5–10+ times, with the flavor shifting each round.

What's the difference between sheng and shu pu-erh?

Sheng (raw) pu-erh is unfermented and ages over years, developing complexity slowly — it starts bright and sharp and mellows over time. Shu (ripe) pu-erh is fermented quickly through a controlled process, giving it a smooth, earthy character right away. Neither is "better" — they're different experiences.

How should I store my tea?

Keep it away from direct light, strong odors, and humidity. A sealed container in a cool, dry cupboard works well. Aged pu-erh cakes benefit from some airflow, so avoid vacuum-sealing them long-term.

Do you offer samples before I commit to a full cake?

Yes — check our Samplers collection for smaller-format options if you'd like to try before buying a full cake.

What's your shipping policy?

We ship within the confirmation you'll see at checkout. If anything about your order looks off after it ships, reach out through our Contact page and we'll sort it out.

Can I return or exchange an item?

Reach out via our Contact page with your order number and we'll take care of you.